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FAQ
How long will it take to receive my order?
Delivery times vary depending on your location, the shipping method you choose for and the availability of the portable electric kettle, you ordered. We provide estimated delivery dates after the checkout process, and you can also track your order online to see its progress.
How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package.
What is your return policy?
We want you to be completely satisfied with your purchase, so we offer a flexible return policy. If you are not satisfied with your purchase for any reason, you can return it within a certain timeframe (usually 15 days) for a full refund or exchange item can be returned in its original condition for a full refund or replacement within 15 days of receipt. Some restrictions may apply, so please check our return policy for details.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express, and Discover), PayPal, Apple Pay, Google Pay, and Amazon Pay. We use secure payment processing systems to ensure the safety of your payment information.
What is the best way to contact you?
The best way to contact us depends on your inquiry. If it is a general question, you can email us at info@trawellsmart.com
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